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Terms & Conditions - users

SHOWE App Terms of Use

The Showe Group Ltd
Version 1.0 — From 2/2/2026

These Terms of Use (“Terms”) govern your use of the SHOWE mobile application and related services (“App”).

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By creating an account or using the App, you agree to these Terms.

If you do not agree, do not use the App.

 

1. Who We Are

The SHOWE app is operated by:

The Showe Group Ltd
Registered in England & Wales
Company Number: 16928608
Registered Address: Unit 24 Old St Ursula’s School, Brecon Road, Bristol, BS9 4DT
Contact: backtage@showe.biz

“We”, “us”, “our” = The Showe Group Ltd
“You” = App user

 

2. What SHOWE Does

SHOWE provides:

  • Interactive digital event programmes

  • Venue and show information

  • QR programme access

  • Digital programme library

  • Event tools and features

  • Optional ticket wallet integrations

  • Optional venue messaging

  • Optional travel and venue info

  • Optional interactive content and advertising

We are a platform provider, not the organiser of events.

 

2A. SHOWE’s Role as Platform Provider

SHOWE acts as a technology platform and agent on behalf of venues, producers, and event organisers.

When you access or purchase a digital programme or related content:

  • The programme is provided by the venue or event organiser (“Venue”)

  • The contract for that programme is between you and the Venue, not SHOWE

  • SHOWE does not sell or supply programmes as a principal

SHOWE’s role is limited to:

  • hosting and delivering programme content

  • facilitating access and interaction

  • processing payments on behalf of venues where applicable

 

3. Account Registration

To use certain features you must create an account.

You agree to:

  • Provide accurate details

  • Keep login credentials secure

  • Not share your account

  • Notify us of unauthorised use

You are responsible for activity under your account.

We may suspend accounts used improperly.

 

4. Purchases & Payments

Some programmes or features may require payment.

Where a programme is paid:

  • The programme is sold by the Venue, not SHOWE

  • Your contract is with the Venue providing the programme

Payments may be processed:

  • via venue websites

  • through integrated payment providers

  • through SHOWE acting as agent on behalf of the Venue

Where SHOWE facilitates payment:

  • we collect funds on behalf of the Venue

  • we may deduct our commission and processing fees

SHOWE does not act as the merchant of record unless explicitly stated.

Refunds, cancellations, and disputes are governed by the Venue’s terms, not SHOWE.

 

5. Digital Programme Access

Programmes may be:

  • Free or paid

  • Time-limited

  • Event-linked

  • Cached temporarily on your device

Access may expire based on:

  • Venue settings

  • Event timing

  • Licensing restrictions

Programmes are licensed, not sold.

You may not redistribute them.

 

6. Acceptable Use

You agree not to:

  • Copy or redistribute programmes

  • Reverse engineer the app

  • Attempt to bypass payment

  • Upload harmful content

  • Interfere with systems

  • Scrape data

  • Use automation tools

  • Abuse messaging features

 

7. Venue Content & Accuracy

Venues are solely responsible for the provision and delivery of their programmes, including any paid content.

SHOWE does not guarantee:

  • Accuracy

  • Completeness

  • Event changes

  • Line-up changes

  • Timing accuracy

Always confirm critical details with the venue.

 

8. Ticket & Wallet Features

Where ticket wallet features are enabled:

  • Data is provided by ticketing partners

  • Ticket validity is controlled by venues

  • Entry decisions are made by venues

SHOWE is not responsible for entry refusal.

 

9. Notifications

The App may send:

  • Event reminders

  • Programme updates

  • Venue messages

  • Feature alerts

  • Offers (where consent given)

You can control notification preferences in settings.

Location-based alerts require opt-in permission.

 

10. Community & Interaction Features

If enabled, features may include:

  • Likes

  • Favourites

  • Feedback

  • Interactive content

  • Engagement actions

You must not submit abusive or unlawful content.

 

11. Advertising & Sponsored Content

Programmes may contain:

  • Sponsored content

  • Advertisements

  • Partner links

These are provided by venues or sponsors.

SHOWE is not responsible for advertiser claims.

 

12. Data & Privacy

We process personal data according to our Privacy Policy.

This includes:

  • Account data

  • Usage analytics

  • Engagement data

  • Preferences

  • Technical logs

We use:

  • Consent where required

  • Legitimate interests where appropriate

  • Security safeguards

See: SHOWE Privacy Policy

 

13. Availability

We aim for reliable service but do not guarantee uninterrupted access.

The App may be unavailable due to:

  • Maintenance

  • Network issues

  • Third-party failures

  • Force majeure

 

14. Device & Platform Limits

Performance depends on:

  • Your device

  • OS version

  • Network

  • Venue configuration

Older devices may not support all features.

 

15. Intellectual Property

The App and platform belong to SHOWE.

Programmes belong to venues or rights holders.

You receive a limited, non-transferable licence to use content.

No copying or redistribution allowed.

 

16. Termination

We may suspend or close accounts for:

  • Breach of Terms

  • Abuse

  • Fraud

  • Security risk

You may stop using the App at any time.

 

17. Limitation of Liability

To the extent permitted by law:

SHOWE is not liable for:

  • Event cancellations

  • Venue errors

  • Ticket issues

  • Lost enjoyment

  • Indirect losses

Liability is limited to amounts you paid us directly in the last 12 months.

Nothing excludes liability for death, personal injury, or fraud.

 

18. Changes to Terms

We may update these Terms.

Material changes will be notified.

Continued use = acceptance.

 

19. Governing Law

These Terms are governed by the laws of England & Wales.

Courts of England & Wales have jurisdiction.

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